A Fencing and Gates company In the Croydon Area, which has been in business for just on 1 year, contacted EC Credit Control and asked if an Area Manager could visit them and outline what is involved in the Debt Collection process. They have a large outstanding debt from one of their customers, together with some smaller ones with 2 other companies and wanted to know the chances of retrieval of all 3 debts. Two of the debts are local to them in Croydon but they were concerned that the other debt was outside of their immediate region and located in Lilydale. I advised them that EC Credit Control can collect debts Nationally and even Internationally so any suburb in Melbourne is no problem and we also specialize in the Croydon and Eastern Suburb regions.
The debtor companies had ignored our client's efforts to collect the outstanding debts. Also, our client didn't have a Terms of Trade document, which they felt was giving their customers the opportunity to ignore their obligations to our client . They had almost given up hope of collecting these debts but had heard about EC Credit Control from one of our other customers.
We immediately began the collection process and also worked with the client to discuss the preparation of a Terms of Trade for their future protection. After EC Credit Control became involved in the debt recovery process, the debtor companies finally paid the debt and we have another happy client.
Our client also now has a fully customized Terms of Trade and have confidence that their future business dealings will be from a much stronger position and they can also minimize any future bad debts.